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Refund Policy
Last updated: 20 May 2026
This document describes how and when a refund may be issued by the i-Grants platform. It forms part of the Terms and Conditions.
1. General principles
- All amounts are in euro (€) unless otherwise noted.
- Refund requests are reviewed within 10 business days.
- Refunds are credited back to the original payment method.
- Payment-provider fees and currency-conversion margins are retained by the provider and are not refundable by the Platform.
2. Subscriptions
You have 7 days from the first subscription payment (Search, Donors, Premium) to request a full refund, provided you have not actively used the premium features.
After 7 days, a subscription refund is only available for a technical failure on our side or a duplicate charge.
Cancelling auto-renewal stops future charges but does not refund the already-paid period — the subscription remains active until its end date.
3. Escrow and contract payments
Funds the Client placed in escrow:
- Are refunded automatically if the contract is cancelled before the Freelancer starts the work.
- Are refunded fully or partially by an administrator decision if the contract enters dispute.
- Are released to the Freelancer once the Client confirms acceptance — refund not available.
- Are auto-released to the Freelancer 7 days after a milestone is submitted if the Client does not respond; the Client may still raise a dispute within 30 days.
4. Wallet top-ups
Wallet top-ups via Stripe or PayPal can be refunded within 14 days of the top-up if the funds have not been spent.
Withdrawals from the wallet to bank/PayPal are processed within 3–7 banking days.
5. Donor catalogue
The Donors subscription grants catalogue access during the subscription period. An unsuccessful application is not grounds for a subscription refund.
6. Chargebacks
If you initiate a chargeback through your bank/Stripe/PayPal without first contacting our support, your account may be temporarily suspended pending investigation.
7. How to file a request
Email contacts@i-grants.com including: account email, transaction ID, situation and reason, supporting files if relevant. We acknowledge requests within 24 hours and respond with a decision within 10 business days.
8. Exclusions
Not refundable: payments older than 6 months; funds already paid to and accepted by Freelancers; Platform service fees for completed actions; amounts received as a result of violating the Terms.